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Natterbox To Revolutionise Business Salesforce® Telephony

Global voice cloud provider to offer first-ever self-service telephony within Salesforce®

Natterbox, the UK-based global voice cloud services provider has announced the launch of Natterbox VoiceCloud PBX for Salesforce®, the first complete global telephony system that is managed from within Salesforce®. This global service introduces a new era in self-service telephony – landline and mobile – for the world’s leading enterprise cloud ecosystem.

With this announcement Natterbox has pioneered the embedding of Cloud PBX management into Salesforce®. This means that Salesforce® administrators and managers can now deploy and manage their global telephony system, including landline and mobile, instead of relying on IT or telecoms staff.

Neil Hammerton, Natterbox CEO stated; “The migration of business telephony to a cloud model is well accepted. This is driving a new breed of telephony that is agile, flexible and helps organisations innovate to deliver a better customer experience and staff productivity.” He added; “The next stage of cloud telephony is self-service. Amazon Web Services (AWS) showed the world how cloud technology self-service drives disruptive innovation. We are bringing this approach to Salesforce® telephony over our global network.”

Natterbox VoiceCloud for Salesforce® brings telephony management directly to sales, service, marketing and other functions. For example, a customer service manager who wants to handle inbound calls from out-of-service customers can route those calls to a highly skilled resolution team. A new personalised IVR response delivers a better customer experience and highlights their importance as customers. Innovation like this can be activated within minutes instead of having to wait for expensive telecoms staff or external resources to implement.

As well as management within Salesforce® Natterbox delivers all the service components required for a global cloud telephony system with Salesforce® integration. Historically this is a difficult and complex process requiring multiple suppliers and creating significant management, compatibility and support costs. According to Hammerton, “Natterbox is both a full global telephony provider and Salesforce® integration supplier. We are a single source and integrator of all domestic or global telephony components which we deliver as a cloud service, from the PBX, numbers, lines and phones through to complete Salesforce® integration which even extends to enterprise call recording from mobile or landline phones.“